Your satisfaction is our primary concern. Unless specifically stated otherwise on the item product page, you may return new, unopened items sold by Coin Supply Express, Inc. within 60 days of delivery for a full refund of the product value. Items should be returned in their original product packaging and placed within a secondary shipping box to protect the integrity of the item being return and to keep the original manufacturer’s packing in premium condition.
Please note that customized items cannot be returned unless defective or damaged.
To return an item please contact us by email at firstname.lastname@example.org or by phone at 800-503-6461 to obtain a Return Authorization (RA) number. All returns should be sent to our physical address and sent with a carrier that allows you to both track delivery and insure the items being returned. Please contact your shipping partner of choice for further details, prices, and options.
Coin Supply Express regrets that we are unable to reimburse for return shipping charges including both original shipping charges and return costs encountered by you.
You can expect to receive your refund within 3 business days of the package arriving at our physical address; however, in many cases you will receive a refund more quickly.
DO NOT MAIL RETURNS TO OUR POST OFFICE BOX.
Coin Supply Express does not sell your information to 3rd parties. Customers who have purchased at Coin Supply Express can opt-in to be given emails which updated them on new products or promotions. We will not hand your information to anyone unless required by law. Information that may be collected includes:
- Mailing address
- E-mail address
- Phone (or mobile) number
- Date of birth or age
- Credit/debit card number
- Purchase/return/exchange information
- Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
- How you use our sites and mobile applications, search terms, pages you visit
How is your information used?
Your information is used to complete your order and ship it to you. We also use your information to send you coupons and promotion emails. Your information is also used for fraud prevention and legal compliance.