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Scroll through this page to read all of our Frequently Asked Questions (FAQs) or click on a topic to go directly to those FAQs.

Contact Information General FAQs Coin Album FAQs 2x2 Storage Boxes Coin Questions

Contact Info

What is your email address?
Please send email correspondence to us by using the "Contact Us" link in the blue bar at across the top of this page (located near our logo).

Email is our preferred method of communication since it allows us to thoroughly research a question. It also makes it easier to reply without concern for time zone differences.

We regret that spam has become a problem for websites that publish an email address directly. As a matter of fact we are happy to tell you that our email address is info AT coinsupplyexpress.com but you will have to replace AT with @ if sending email directly.

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What is your phone number?
Our toll free phone number is: 800-503-6461

For best service we recommend that you contact us by email at info@coinsupplyexpress.com. Please include your name, order or item number and the reason for your email. We will be able to thoroughly research your question and call you or send an email reply with a detailed answer.
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What is your mailing address?
Please send checks and written correspondence to:

Coin Supply Express
PO Box 56237
Riverside, CA 92517

This address was updated on 1/1/2012
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What is your fax number?
Our toll free fax number is: 800-503-6461 (same as our phone)
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Coin Supply Express FAQs

How do I estimate shipping without entering my personal information?
We agree, you shouldn't have to enter pages of personal information to find out an estimate shipping cost. You can review the cost of shipping at any time and without entering personal information by adding an item(s) to your shopping cart and then using the VIEW CART/CHECKOUT link on the right edge of the colored bar across the top of all pages. When you do this you will see an area for your zip code at the bottom of your cart. Just fill that in and click the GET RATES button. You will see rates available shipping carriers that are based on the contents of your cart to the zip code that you entered. This rate will change as items are added or removed from your cart.
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Does Coin Supply Express have a blog and what is on it?
You bet we do. You can visit our blog at <a href="http://blog.coinsupplyexpress.com">http://blog.coinsupplyexpress.com</a>. Our blog is an ever expanding educational resource for coin collectors. For example, you can go to our blog to find an in-depth three part blog about Air-Tite Holders. It's more information than you'll ever want to know about Air-Tite holders but it's a good way for us to share everything that we know without bogging down our item pages with a mountain of information. If there is something you'd like to know about you can <a href="http://www.coinsupplyexpress.com/contact-us.aspx">send us suggestions here</a>.
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Why is an email address required and how will you use it?
Email addresses are primarily used to communicate with you about your order. You will receive emails regarding shipments. We may also send an email to you if we have a question about your order. Email addresses are also used to identify returning customers. This saves you from having to enter your billing and shipping information with each order. It also allows us to group all of your orders in one account so that we can refer to any of your purchases if you have questions. Coin Supply Express does include all new customers on our email list so that we can notify you of specials and new products. You can opt-out of our newsletter at any time by just clicking the opt-out link that is included in each one.
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Can you send me product updates?
We receive a lot of request for product updates. Unfortunately, we are not able to notify each person of each product change on an individual basis. However, we do post changes and updates to twitter.

You can see our twitter updates here:
<a href="http://twitter.com/CoinSupplyExp" target="_blank">http://twitter.com/CoinSupplyExp</a>

Twitter allows us to post brief messages. You do not need to sign-up for twitter to view these messages and updates but if you do have an account you can "follow" our twitters and have them sent to your email or mobile device, according to your twitter settings. In other words, you are in control and can choose how you want to see these updates and how frequently want to receive them. Here's a suggestion... create two twitter accounts - one for your friends & family and the other for companies that you do business with. This will make it so that you can follow companies without losing track of your personal contacts.
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Do you accept personal checks or money orders?
Yes, we accept personal checks, business checks and money orders. You can complete your order online and select CHECK as the pay method for your order. You will be given an order number and mailing instructions.

Please note that we do not hold merchandise for check orders until your payment has been received.
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How can I pay for my order?
We accept the following pay methods:

MasterCard, Visa, Discover and American Express
PayPal
Google Checkout
Personal and Business Checks
Money Orders
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Do you accept phone orders?
Yes. Phone orders are accepted between 9am and 5pm Pacific time by calling 800-503-6461.
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Coin Album FAQs

What is the difference between a Coin Album and a Coin Folder?
Coin albums are built with pages that have holes cut all the way through them and use clear plastic slides on both sides to hold coins in place. The plastic slides serve three functions. First, they create a window that allow you to view both sides of your coin. Second, they offer a greater degree of protection by keeping fingers and other foreign objects away from your coins. Third, they hold the coins in place so that they do not fall out.

Coin folders have slots on the page for you to press your coins into place but they do not contain plastic slides to protect your coins. Coin folders only allow single side coin viewing and coins cannot be easily removed from coin folders.
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What is a Date Set or Single Mint Mark album?
A date set is a coin collection that contains a single example of a coin minted from a particular year. Coins used for general circulation are minted at the Philadelphia and Denver mints so there are actually two coins that can be collected out of general circulation for each coin type. Date sets allow for a single coin to be collected while a P&D collection will have space for one coin from each mint.

A Single Mint Mark album is the same thing as a date set.

Date set albums do not specify a mint so you can keep either Philadelphia or Denver mint coins in the same album.
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Do albums allow for two sided coin viewing?
Yes. Coin albums have plastic slides on both sides of the page so that you can see both sides of each coin.
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2x2 Storage Boxes

How many 2x2 Paper/Cardboard flips will fit in a 2x2 storage box?
Although the final answer will depend on the thickness of the coins being stored a 2x2 storage box can accomodate approximately 150 Guardhouse paper/cardboard coin flips. The Cowen's brand uses slightly thicker cardboard which will limit the maximum number to about 125.
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How many Guardhouse Tetra 2x2 Snaplocks will fit in a 2x2 storage box?
A 2x2x8.5 storage box will hold 25 snaplocks
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Coin Collecting Questions

What is the difference between a Silver Dollar and a Silver Eagle?
The quick answer is 2.5 mm (about 1/11 inch). Silver Eagles are much larger than silver dollars.

Silver dollars are Eisenhower, Peace, Morgan and Trade dollar coins that are 38.1 mm in diamter and have a face value of $1 and a silver content of about 7/10 of an ounce, although some Eisenhower dollars have no silver content. Most people are familiar with silver dollars.

Silver Eagles are 40.6 mm in diamter (much larger than a silver dollar) and are 1 ounce 99.9% pure silver bullion. Although they are stamped one dollar on the revese side they have a value roughly equal to the silver market, which is currently around $20. A silver eagle has "1 oz. fine silver" printed on it.

Please note that people frequently refer to silver eagles as silver dollars because they say "one dollar" on them. If you are buying supplies to store your silver eagles please be sure to specify that you need silver eagle products since they are much larger than a standard silver dollar.
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How do I clean my coins?
The simple answer: if you have to ask then you probably should not.

We'll break this answer down into two types of coins. The first type is pocket change. These are coins that you have accumulated over time. They have no particular value and are in less than outstanding condition. Pocket change coins might have a special meaning to you as a collector but probably do not have any significant value over face value of the coin. You can clean pocket change coins with a number of solutions starting with mild soap and water. Make sure that the soap that you use is not a detergent, which can scratch. Rinse your coin in running water and pat dry. Do not rub your coin to dry it since that can also scratch the surface. Additional chemical cleaners are also available for cleaning coins. Before you clean your prized possession you should always test your cleaners on a coin that you are willing to sacafice.

The second type of coin is one that has a collectible value. Perhaps it is old and rare. Maybe you found it in a field or your grandfather's attic. Or, it might have been sitting ignored and tarnishing in a coin album for the last 50 years. In all cases, if your coin has a collectible value we will repeat: IF YOU HAVE TO ASK - DO NOT DO IT!!! What do you have to gain? More importantly, what do you stand to lose. In all cases your lack of knowledge can only devalue your coin. Take it to a coin dealer and discuss your options with someone who knows what they're doing. If in the end you decide that it's a wheat back penny that's only worth 500% of its face value ($0.05 cents instead of $0.01) then maybe you'll consider it "pocket change", in which case you can follow the steps above and accept the outcome.
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